Medical Malpractice/Complaints Mediation and Arbitration

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How to Apply for Help

  • In the event that you experience a medical accident or are concerned that a dispute may arise regarding your treatment, do not hesitate to contact the Medical Call Center (82-15777-129).
  • The Medical Call Center not only registers medical accidents over the phone but also receives and investigates complaints and disputes about medical treatment procedures and results.
  • All complaints registered through the Call Center and regarded as medical accidents or complaints with the potential to develop into medical disputes are notified to the Secretariat. The Secretariat then sorts out which cases will require legal resolutions, and provides guidance on mediation, intervention and other legal resolutions.

How to Apply for Help Process

    1. Occurrence of medical accidents that concern relevant parties that it may develop into a medical dispute
    2. Contact the Medical Call Center (1577-0129)
    3. Receive Phone Consultation
    4. Cases that are regarded as medical accidents or cases that may develop into a medical dispute notified to Secretariat
    5. Sorting out of cases that will need legal resolutions and provide guidance on mediation, intervention and other legal resolutions
    1. Occurrence of medical accidents that concern relevant parties that it may develop into a medical dispute
    2. Contact the Medical Call Center (82-15777-129)
    3. Receive Phone Consultation
    4. Resolutions for complaints