The Medical Call Center was founded to resolve many problems that patients from overseas may experience when using a Korean healthcare provider. Professional consultants provide advices in Korean, English, Japanese, Chinese, Russian and Arabic 24 hours daily.

What We offer

• Information on Korean healthcare providers & Treatment
  • Hospitals with English-speaking staff members
  • Information on clinical departments, treatments and procedures
  • Information on entry into Korea
  • Information on inviting organization, insurance companies, insurance policies and insurers

• Rapid Resolution of Complaints of and Medical Accidents Involving Foreign Patients
  • Register complaints concerning the use of Korean healthcare providers
  • Provide basic consulting services to foreign patients involved in medical accidents
  • Register medical disputes

• Assistance in Emergency Situations
  • Management of contagious diseases
  • Emergency situations due to natural disasters

• Contact Us
  • In Korea : 15777-129
  • From Abroad : 82-15777-129
  • E-mail : callmcc@khidi.or.kr
  • Homepage : http://www.medicalkorea.or.kr

Establishment of the medical call center

• May 2009
  • Exclusive Hotline for the Medical Call Center (82-15777-129).
  • Civil Service in 3 languages (English, Japanese, and Chinese)

• June 2009
  • Medical Call Center Operation 24 hours daily

• August 2009
  • Introduction of Recipient System to the Medical Call Center.

• Sep. 2009
  • Consultation Service in 5 languages (English, Japanese, Chinese, Russian, and Arabic).